Our Commitment to Your Privacy

Effective Date: January 1, 2024

MistNex Dynamics (“we”, “our”, or “us”) is a tech company offering digital communication tools such as WhatsApp messaging platforms, chatbots, and automation services. We are committed to safeguarding your personal data.

1. Information We Collect

• Contact data (name, email address, phone number)
• Message content (WhatsApp or contact forms)
• Technical data (IP address, device type, browser info)
• Business profile data (company name, industry, preferences)

2. How We Use Your Information

• To provide and manage our WhatsApp messaging solutions
• To communicate with you about services, billing, or issues
• To analyze user behavior and improve our platform
• To comply with Meta's and regulatory requirements

3. WhatsApp Messaging Policy

• We process messages and metadata strictly for service delivery
• We do not read or store personal conversations without explicit permission
• We use secure channels and APIs approved by WhatsApp/Meta

4. Data Sharing with Trusted Providers

• We do not sell or lease your data to third parties
• We may share limited data with:
  • Meta (Facebook/WhatsApp)
  • Twilio or other communication platforms
  • Hosting providers and analytics tools
• All partners follow strict data privacy terms

5. Data Retention

• Your data is retained only as long as needed for service purposes
• Chat logs and metadata are auto-purged where possible
• You may request deletion at any time

6. Cookies & Analytics

• We use cookies to improve site functionality and security
• Analytics cookies help us understand visitor behavior
• You can disable cookies in your browser settings

7. Your Rights

• Access the personal data we store about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Contact your local data authority if your rights are violated

8. Data Security

• We use HTTPS encryption and secure databases
• Only authorized staff can access your data
• We regularly update and audit our systems

9. Children's Privacy

• Our services are not meant for children under 13
• We do not knowingly collect data from minors

10. Policy Updates

• This policy may change from time to time
• All updates will appear on this page

11. Contact Us

• Email: info@mistnex.com
• Phone: +263 71 330 4655 / +263 77 479 8743